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What is a Staffing Agency?

A staffing agency is a operation contracted by an employer to help with its recruiting needs. Staff Agencies find temp staff to fill all kinds of jobs, from temp-to-perm staffing to executive recruitment in a number of career fields. Whether a organisation needs a Promotions full time, field marketing part-time, sales contractor or a contract sales staff, a recruitment agency can source the right staff. Staff Agency tend to have 3 primary areas of focus with many also specializing by industry:

  1. Permanent Recruitment
  2. Temporary Staffing
  3. Executive Search

According to [American Staffing Association] in the America over 3 million people are employed by employment agency, and staff agency hire 7 million temp staff every year.

Function of a Staff Agencies

Staffing Agency not only bring expertise to the employment process but they remove the time and administration work out of the recruiting process. Recruiting a worker can cost 8 to 22 percent of the role’s salary and take 28 to 45 days on average to fill.

A recruiter handles the search process and matches up an employee with the job in question, lining up potential candidates who interview with the businesses.

If a businesses needs employment agency, it uses a staff agency. Staffing Agency provide skilled employees to work on a temporary or contract basis. Often these roles are known as ‘temp to perm’ positions, whereby the temporary role may lead to a permanent position if the worker and staff agency are a good fit.

For job seekers, an recruitment agency can be the ticket to getting that full-time mystery shopping or secret shopper role. Recruiters can open doors to positions that may not be easy to find on your own. Recruitment Agency allow you to try out different organisations and industries, whether you are looking for executive, temporary, permanent or contract roles.

In order to register with or work with a recruitment agency, you'll have to do one or more the following steps:

  1. Find and register with one or more recruitment company
  2. Fill out an online application
  3. Upload your resume
  4. Interviews and possibly assessments (if short-listed for roles)

If you secure temporary or contract work, the staffing agency will be the ones hiring you. When a temporary position is a match for you, the staff agency will call you to tell you about the position and arrange the assignment. If you don't hear from a staffing agency right away, there may not be any opportunities at the moment, but check in weekly to show your continued interest in a placement. Once you're placed, you'll usually complete an online time-sheet and the recruitment company will pay you directly. Once your assignment is over, you'll go back into the agency's pool to be considered for future assignments.

Staffing Agency charge fees to enterprises. For candidates it is free to register and there is no charges if placed by a staff agency into a new job.


the career journey lasts a lifetime with most people repeating the cycle of seeking new employment 5 to 20 times over their lifetime. At Staffing we are committed to providing you with career advice and resources to assist you in this journey. We hope you found this article of interest, and that is assists you in your search for the perfect job, whether it be jobs, a 3 career or role. Our Australia team of employment specialists are consistently recognised in the top 7 recruitment agencies Australia wide. If you are a job seeker then click on the Find Work button to upload your resume and be matched to Staffing's job database, including 3 roles in Australia. Alternatively, if you are an Employer then call us on 1300 790 330 to discover how we can help turn your mystery shoppers australia, mystery shoppers or secret shopper staff agency organisation's recruiting needs into a Staffing solution!

For more Mystery Shopping Career Advice see below additional resources to find the perfect job:

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